Maximise casual leasing income. Cut admin to one minute a booking.
Built by a shopping centre manager with more than 30 years' experience. Plain English AI and automation do the heavy lifting, while you stay in control.
What a casual lessee types, or says:
Understood instantly
Riverside MallParramatta, NSW
$220/day
Hills PlazaBlacktown, NSW
$185/day
Western CentrePenrith, NSW
$260/day
- Instant income, budget, performance and occupancy reporting
- Card payment at booking or invoice: your choice
- No phone or email tag. No dropdown menus
- Casual leasing, vacant shops and third line income
- White label, with your brand and your domain
- You stay in total control, all the time
Built by someone who has sat in your chair
Stuart Hely has more than 30 years of senior shopping centre experience, managing centres including Macquarie Centre, Pacific Fair, World Square and the QVB, and serving as an agency National Director. He founded Casual Leasing Australia and most recently looked after casual leasing nationally across Charter Hall's 50 plus centres.
More about StuartCasual leasing admin automation: The paperwork runs itself, and chases itself
The platform creates and sends licence agreements for e-signing, raises invoices and handles insurance documentation. It then checks everything is in order and follows up where it is not. Insurance certificates are scanned automatically to extract the coverage amount, expiry date and policy number, so no one is squinting at PDFs. Customers are reminded automatically before their insurance expires.
- Admin booking calendar - Create, edit or cancel on behalf of customers, with arrears and insurance expiry warnings.
- Ongoing bookings - Generate weekly, four weekly or monthly invoices automatically, with agreement expiry reminders.
- Invoiced debtors automatically chased. You also receive notification if not paid 6 days before commencement. Prefer card payment at booking? See payment options.
- Automatic reminders. Customers are reminded if their licence is still unsigned as the start date approaches, and your team is reminded about booking requests still waiting for approval.
- Every email tracked. Each email the platform sends is recorded, and any that fail to send are retried automatically.
Card payment at booking through Stripe, or invoice: Each owner chooses
Owners decide how bookings are paid. Take card payment through Stripe when the booking is made, issue an invoice, or offer both.
Card payment through Stripe
- Paid in full the moment the booking is made. The income is secured before the casual lessee arrives.
- No debtors to chase.
- Refunds on cancellation are handled through the platform.
- Secure card processing by Stripe.
Invoice payment
- Invoice raised and sent automatically with each booking.
- Automatic payment reminders sent to the casual lessee.
- You are notified if a booking is still unpaid 6 days before it starts.
- Aged debtors report at 30, 60 and 90 plus days, exportable to Excel.
Set it per owner, so casual leasing runs the way each owner prefers.
Detailed reporting in seconds: just ask in plain English
Ask questions such as "How much do we have in future bookings", "show me which centres are below budget" or "how are we performing against budget", and get the answer in seconds. A detailed monthly report is produced in one second. Budget and performance reports are automated and always available. The assistant, called Caz on the platform, also answers questions on occupancy, forward bookings, pricing, unmet customer demand, top customers and categories, insurance status and centre setup, and points your team to the right screen when they need to act.
- Pricing and demand on request. Ask "which sites should we raise prices on?" or "what are customers searching for that we can't supply?" and get an answer from your own data.
- Weekly Insights Report. Every Monday morning, the people you choose receive a short email covering unpaid bookings starting soon, expiring insurance, big changes in income, pricing suggestions and unmet demand. No need to ask.
- Portfolio dashboard. Year to date revenue, monthly performance, top sites, booked days, year on year comparisons and budget progress on one screen, not six spreadsheets.
- Aged debtors report at 30, 60 and 90 plus days by centre and by customer, exportable to Excel.
- Financial reporting built for accountants. Revenue by centre, GST for BAS and owner payments, exported to Excel.
- Client-ready Monthly Performance Report. A polished monthly report for owners and head office, produced in one second.
- Download any answer to Excel. Every report Caz gives you can be downloaded as an Excel spreadsheet in one click.
- Insurance status at a glance. Ask Caz whose public liability insurance is current, expiring or missing, and download the list to Excel.
Built for owners and managing agents who need control and certainty
Your data, licences, insurance and invoicing are handled properly from day one. These controls come standard on every MALLincome platform.
Data hosted in Australia
Platform data is hosted in Amazon Web Services’ Sydney region.
Insurance checked before approval
No booking is approved automatically unless the casual lessee’s public liability insurance is verified as current for the whole booking. Expiry reminders are sent automatically.
Your licence terms
Separate Licence Agreements for Casual Leasing, Vacant Shops and Third Line Income, with your own terms for each owner, signed electronically by the casual lessee.
Role-based access
Multi-level access for owners, portfolios and managing agencies, so each person sees and does only what they should.
GST tax invoices
Tax invoices with GST issued automatically, plus GST for BAS and owner payments exported to Excel for your accountants.
A complete record
Every email the platform sends is logged, and any that fail to send are retried automatically.
Personal information is handled under our published Privacy Policy.
Casual mall leasing software capabilities that busy centres can rely on
The everyday tools that take running casual leasing from being a chore and guesswork into a reliable, reportable, quotable, growing income stream.
Intelligent Booking Search
Casual Lessees describe what they want in plain English and receive instant matched results. No phone or email tag. No dropdown menus.
AI Admin Assistant
Ask in plain English about income, budgets, occupancy, forward bookings, year on year comparisons, top customers and categories, insurance status and centre setup, and get the answer in seconds. Download any answer to Excel.
Weekly Insights Report
Every Monday at 7am, a short email to the people you choose flags unpaid bookings starting soon, expiring insurance, big income changes, pricing suggestions and unmet demand.
Card or Invoice: Your Choice
Each owner chooses card payment through Stripe at the time of booking, so the booking is paid in full when it is made, or an automatic invoice with reminders. Or offer both.
1-minute Booking Approvals
Total administration time for a booking is 1 minute from start to finish. No more multiple phone calls and emails back and forth.
Demand Insight
See what casual lessees search for, which centres draw interest and which searches return nothing. Ask the AI assistant what customers want that you can't yet supply.
Registered Interest Leads
When customers search where you have no space, they can register interest. You receive their details to follow up, and the AI assistant shows where demand is building.
Pricing Recommendations
Suggested day rate increases and decreases for each site, based on its recent occupancy. Just ask the AI assistant which sites to reprice.
Business Continuity from Day One
Bring across your existing casual lessees and upload historical monthly income, so year on year reporting works from your first month.
Portfolio Dashboard
YTD revenue, monthly performance, top performing sites, booked days, year-on-year comparisons and budget progress. One screen, not six spreadsheets.
Monthly Performance Report
A client-ready monthly report for owners and head office, produced in one second, plus budget and performance reports that are always available.
Automatically Approve Bookings
Bookings that meet predefined parameters can be automatically approved.
Insurance Scanning
Automatic extraction of coverage amount, expiry date and policy number. No more squinting at PDFs and manually checking dates. An Insurance Status report shows who is current, expiring or missing.
Aged Debtors Report
30, 60, 90+ day debtor report by centre, by customer, by the minute. Export to Excel.
Financial Reporting
Revenue by centre, GST for BAS, owner payments. Export to multi-sheet Excel. Built for accountants.
Admin Booking Calendar
Easily create, edit or cancel bookings on behalf of customers. Advises if arrears or PLI expiry date issues. A two week calendar planner shows every booking at a glance.
Ongoing Bookings
Ongoing bookings can be created for a set period with the platform automatically generating and sending weekly, four-weekly or monthly invoices with reminders.
Weekly Booking Report
Emailed every Friday at 3pm to up to 10 recipients per centre, typically centre management and security: who is setting up, who is leaving and how many tables are needed next week.
Seasonal Pricing and Discounts
Seasonal pricing by site, centre or portfolio, plus standing discounts for individual lessees applied automatically at booking.
Your Own Licence Terms
Separate Licence Agreements for Casual Leasing, Vacant Shops and Third Line Income, with the option of your own terms for each owner.
Booking Usage Limits
Booking usage type limits can be configured, such as allowing a maximum of one charity booking every two weeks.
Table Availability
Automatically track table usage by site.
Your Brand on the AI Too
On your white label site, the customer search assistant introduces itself under your brand name.
Hosted in Australia
Platform data is hosted in Australia, in Amazon Web Services’ Sydney region.
Landmark Search
Casual lessees can ask for a site near Coles, Woolworths, the food court or the main entrance and see the matching sites. The AI admin assistant answers the same way.
Automatic Reminders
Unsigned licences and booking requests still waiting for approval are followed up automatically as the start date approaches.
Email Delivery Log
Every email the platform sends is recorded, and any that fail to send are retried automatically, so nothing goes missing.
Booking search in plain English: casual lessees simply describe what they want
No dropdown menus. No phone or email tag. A casual lessee types what they need and receives instant matched results based on location, size, dates, table availability and permitted usage. A booking enquiry can be completed in one click, not ten to twenty clicks. The search assistant is called Lisa, and on your white label site she introduces herself under your brand.
- Instant matched results from a plain English description, including specific dates like "the weekend before Mother's Day".
- One click booking details so enquiries convert into bookings and income instead of stalling.
- Demand insight. Search analytics reveal what lessees look for, which centres draw interest and which searches return nothing, showing income you are currently missing.
- Registered interest leads. When a customer searches where you have no space, they can register interest, and you receive their details to follow up.
- Search near a landmark. Lessees can ask for a site near Coles, Woolworths, Kmart, the food court or the main entrance, and the matching sites are shown.
Casual Leasing, Vacant Shops and Third Line Income, handled separately or combined
Casual leasing, Short Term Vacant Shops and Third Line Ancillary Income are supported individually and together. Separate individualised Agreements for each.
Casual Leasing
Casual mall leasing sites, pop up shops, kiosks and promotional spaces can be searched, booked, licensed and invoiced with next to no effort.
Vacant Shops
Short Term Vacant Shops for pop up shops and short stays, presented and booked through the same intelligent flow as Casual Leasing.
Third Line Income
Other (ancillary / third line) income such as signage and vending is captured, tracked and reported.
Every feature exists because we know what a centre actually needs
- One minute booking approvals. No more endless phone calls and emails back and forth.
- Full admin automation. Individual Licence Agreements, e-signing, invoices and insurance documentation are created, sent, checked and followed up.
- Reporting on request. Ask in plain English and get income, performance and comparison reports in seconds.
Stuart Hely
Stuart Hely has more than 30 years of senior shopping centre experience. He has managed centres including Macquarie Centre at Ryde, Pacific Fair on the Gold Coast, and World Square and the QVB in Sydney, and served as an agency National Director. He employed the first full time casual leasing manager in an Australian shopping centre. He founded Casual Leasing Australia, which became the country's largest casual leasing platform at the time. Most recently he looked after casual leasing nationally across Charter Hall's 50 plus centres. He has worked on or with every casual leasing platform in Australia.
He was also a partner in a technology start-up that moved to Silicon Valley with venture capital funding and became, at the time, the world's fastest growing mobile social messenger app.
White Label Casual Leasing Platform: Your Brand, Your Domain, Customised
Casual lessees see your brand because these are your centres and your relationships. The platform is configured to fit your operation whether you run a single centre, a portfolio or a managing agency. Even Lisa, the customer AI assistant, introduces herself under your brand name.
Shopping centre expertise, on a modern automation foundation
The platform is designed around how shopping centres actually run casual leasing. Behind the scenes, AI handles the plain English search and reporting and reads insurance certificates, while rules-based automation creates the licences and invoices, sends the reminders and follows up debtors. It all happens quietly in the background, on a purpose-built data foundation, so your team can have answers to most questions in seconds.
Request a demo- 1Built with Experience
Designed from more than 30 years of centre management and casual leasing experience. We know and we provide what centre teams, head offices and centre owners want.
- 2Natural language throughout
AI enables easy site search by casual lessees. Typed or spoken. One click, not 20.
- 3A superior data foundation for Admin
The retrieval layers combined with AI create highly efficient and flexible reporting, available the moment you ask.
- 4Set up with confidence
Centres are configured quickly with an automatic 100 point check confirming everything is done correctly.
Casual leasing platform FAQs
What is a casual leasing platform?
A casual leasing platform, also called casual mall leasing software, is software that lets shopping centres market, book, license, invoice and report on short term sites such as casual leasing sites, short term vacant shops, pop up shops, kiosks, third line ancillary income such as vending machines and promotional spaces. MALLincome replaces phone and email enquiries with 1 click online search and booking, and automates the licence agreements, insurance checks, invoices and reporting behind each booking.
What makes MALLincome an AI casual leasing platform?
AI runs through both sides of the platform. Casual lessees search in plain English, typed or spoken, such as "four tables in Western Sydney the weekend before Mother's Day", and Lisa, the AI search assistant, returns matched sites. Administrators ask Caz, your AI admin assistant, questions such as "which centres are below budget" or "which sites should we raise prices on?" and get the answer in seconds. Every Monday, a Weekly Insights Report tells your team what needs attention. Insurance certificates are also scanned automatically.
Is MALLincome available as a white label casual leasing platform?
Yes. MALLincome is available as a white label casual leasing platform with your brand, logo, colours and domain, so casual lessees deal with your centres and your brand. It suits a single centre, a multi centre portfolio or a managing agency looking after several owners.
How long does it take to approve a casual leasing booking?
Total administration time is about one minute per booking, start to finish. Bookings that meet predefined rules can also be approved automatically.
Does MALLincome handle vacant shops and third line income?
Yes. Casual Leasing, Short Term Vacant Shops and Third Line Ancillary Income are each supported with their own agreements, and can be reported separately or combined.
How do casual lessees pay?
Each owner chooses how their casual lessees pay: by card through Stripe at the time of booking, by invoice, or both. With card payment the booking is paid in full when it is made, so there is nothing to chase. With invoice payment the invoice is issued automatically, debtors are followed up automatically and an aged debtors report is available at any time.
Can MALLincome manage pop up shop bookings?
Yes. Pop up shops are booked through MALLincome either as casual mall leasing sites on the centre floor, such as kiosks, carts and table sites, or as short term vacant shops. The pop up shop operator searches in plain English, books online, signs the licence agreement electronically and pays by card at the time of booking or by invoice, as the centre chooses.
Is MALLincome built for Australian shopping centres?
Yes. MALLincome was built in Australia by its founder, Stuart Hely, a shopping centre professional with more than 30 years of centre management and casual leasing experience, with GST and BAS reporting built in.
Is MALLincome specialty leasing software?
Yes. Casual leasing is called specialty leasing in the United States and some other markets. MALLincome is shopping centre casual leasing software, also known as specialty leasing software, covering shopping centre casual leasing sites, short term vacant shops, pop up shops, kiosks, third line ancillary income such as vending machines and promotional spaces, with online booking for casual lessees.
Can we bring our existing customers and income history across?
Yes. Your existing casual lessees can be brought across so they do not have to register again, and historical monthly income can be uploaded so year on year and year to date comparisons work from your first month.
Does MALLincome help with pricing and finding new demand?
Yes. Pricing Analytics suggests day rate increases or decreases for each casual leasing site based on its recent occupancy, and you can simply ask Caz which sites to reprice. Search Analytics shows what casual lessees are searching for, including searches that currently return nothing. When customers search where you have no space, they can register interest, and you receive their details to follow up.
Where is MALLincome data hosted?
Platform data is hosted in Australia, in Amazon Web Services’ Sydney region. Card payments are processed by Stripe.
Does MALLincome send reports automatically?
Yes. The Weekly Booking Report is emailed every Friday to your centre team and security, listing who is setting up, who is leaving and how many tables are needed the following week. The Weekly Insights Report is emailed every Monday morning to the people you choose, highlighting unpaid bookings starting soon, expiring insurance, significant changes in income, pricing suggestions and unmet demand. A client-ready Monthly Performance Report can be produced at any time.
Can casual lessees search for a site near a particular store?
Yes. A casual lessee can ask for a site near Coles, Woolworths, Kmart, Aldi, the food court or the main entrance, typed or spoken, and Lisa, the AI search assistant, shows the matching sites. Administrators can ask Caz the same kind of question.
See what the MALLincome casual leasing platform can do for you
We will be pleased to demonstrate the platform and show how we are able to increase your income, save you time and effort and provide you with instant detailed reporting, so you are always in total control.
Or email us directly at stuart@mallincome.com or call 0438 671 685